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Use this search bar to look for existing articles on the topic you need assistance with before submitting a ticket
Didn't find what you need? Ask the Chat Bot. Located in the bottom right of your screen.
If the Chat Bot is not able to answer your question, be sure you select or type "Talk to a Person". This is how a ticket is created for our team to review.
Tips:Make sure your initial message includes all of the information we need. Be specific, state your course, the assignment, or any other details that will help the chatbot or our team quickly assist you. You do not need to rewrite anything you've already provided, we can see the entire chat history when reviewing the ticket.
Be sure to stay professional, even when interacting with the bot!
Do NOT submit multiple tickets, this can clutter the system and delay response times.
Refrain from messaging again to check on the status before a member of our team has initiated support. The queue is set up to order tickets from oldest to newest, and each time you reply you risk moving your spot in the queue and delaying support.
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