1) Read the error message
If it says to wait (e.g., “Please wait X minutes”), wait the time shown and try again.
Otherwise, click Retry or Resume.
2) Stop → Resume the project
Left panel → Introduction → Stop Project → Resume.
3) Reset the project (erases progress)
Only if you’re OK with losing all work in this project.
Left panel → Introduction → Stop Project → Reset and Launch → confirm.
This restarts the project from Lesson 1.
4) Still stuck after reading this article? Click "Talk to a person" in the chatbot ticket.
Then, provide the technical details below for the team to troubleshoot the issue(s) further:
User:
Course:
Project URL (from the Jupyter notebook tab):
Date and Time:
Location:
Device:
Browser and version:
Network type (wi-fi, celluar):
Description of Issue:
Expected behavior:
Actual Behavior:
Steps to replicate:
Screenshots or Files (attach below)