Frequently Asked Questions:
Can I edit or delete a forum post?
Only administrators can edit or delete a forum post. For this reason, you may respond to your own post if an update should be acknowledged. Otherwise, you may open a ticket through the chatbot to request the edit. In order to do so, please provide the following in your ticket:
Course
Module
Page # in the forum (ie. 3 of 12)
Date of the post
Screenshot of the text
URL to the specific post (not the forum)
Name of the individual who made the initial post
Confirmation if you were the individual who started the thread or if you were responding to an existing post
How to mute the entire forum?
Muting Notifications: You can mute email and platform notifications by forum and by post. *Posts made by instructors or the University can not be muted.To mute notifications for all other posts in a specific forum, navigate to the forum and click the bell icon. By muting, you will not receive any notifications for posts or comments by students in that forum. You can unmute anytime by clicking the bell icon again.
How to mute a specific post (but, not the entire forum)?
To mute notifications for a specific post, navigate to the post and click the bell icon. By muting, you will not receive any notifications for comments by students on that post. You can unmute anytime by clicking the bell icon again. *Posts made by instructors or the University can not be muted.
How to flag my question for an instructor to answer?
Tag your post as a specific question to instructors. By marking the checkbox (Instructor Response Requested), your instructor will be notified of your question when you create your post.
How to know if a question has been answered?
If a student or instructor replies to a student's post by answering the poster's question, you can mark that reply as a “best answer.” Doing so creates a tag on the post to indicate to everyone that the question asked in the post has been answered by the reply.
How to know if a post was found helpful?
Instructors have the ability to tag posts and comments as being Helpful. For example, an article a student shares from an outside source that is helpful to the module. Keep an eye out for posts that have been marked as helpful.
How to filter posts?
You can filter on both the Author Type and the Post Type to more easily find what you’re looking for.
To learn more about Participation Grades please visit this help article.